❓ Frequently Asked Questions
Answers to all your questions about lb18
Deposits, withdrawals, bonuses, support, and responsible gambling — find detailed answers to everything in one place.
This FAQ page is designed to give you clear and straightforward answers to the questions that come to mind when using lb18. From opening an account to depositing via bKash or Nagad, claiming bonuses, withdrawal timelines and rules, contacting support, and managing your own gambling habits — step-by-step information on each topic is provided below. If your question is not covered here, our 24/7 support team is always by your side.
All Q&A
Click on a question by category — the answer will open directly.
Withdrawal Questions
Withdrawal requests at lb18 are processed very quickly. In most cases, the money reaches your bKash, Nagad, or Rocket wallet within just 5 to 30 minutes. Bank transfers may take a little longer, but they are still usually completed within the stated timeframe. Minor delays may occur on weekends or during server maintenance.
If more than 30 minutes have passed since you submitted your withdrawal request, first check your account's transaction history. If the request is still showing as "Pending", wait a little longer. If the status does not change, contact our support team directly via live chat. They are available 24/7 and can resolve issues quickly. Having the request reference number handy will make the process even smoother.
For security and fraud prevention purposes, withdrawals at lb18 must be made to a wallet or bank account registered in the account holder's own name. Withdrawals to third-party wallets are not permitted. This protects your funds and prevents any unwanted transactions on your account. If you provided accurate details at registration, this process will be completely hassle-free.
Before withdrawing winnings from a bonus, you must meet the wagering requirements. For example, if you receive a ৳1,000 welcome bonus, you would need to place a total of ৳25,000 in bets — 25 times the bonus amount — before the bonus winnings become withdrawable. Wagering is calculated only on the bonus amount, not on the original deposited funds. Once the requirements are met, simply follow the standard withdrawal process.
The minimum withdrawal amount at lb18 is ৳500. Withdrawal requests below this limit will not be accepted. This same minimum applies to all methods — bKash, Nagad, Rocket, or bank transfer. As long as your balance is sufficient, you can withdraw at any time, and it is generally completed within 5 to 30 minutes.
Bonuses & Offers
When you open a new account at lb18 and make your first deposit, you will automatically receive the welcome bonus. A 100% bonus on your first deposit is provided, up to a maximum of ৳20,000. For example, if you deposit ৳1,000, you will receive an additional ৳1,000 as a bonus — bringing your total balance to ৳2,000. No separate code is needed to claim the bonus; it is credited to your account right after the deposit.
No, the welcome bonus is given only once per account — on the first deposit only. If the same person tries to claim the bonus repeatedly by creating multiple accounts, it will be considered a rule violation and the account may be suspended. For offers relevant to subsequent deposits, ask the support team.
Yes, if you want to cancel an active bonus, contact lb18 support. Keep in mind, however, that cancelling a bonus will also cancel any winnings made with that bonus. Your original deposited funds are generally kept intact, but the applicable terms depend on how much of the bonus has been used. It is a good idea to discuss with the support team before cancelling a bonus.
lb18 bonuses have a specific validity period. If the wagering requirements are not met within the set time, the bonus will expire and be cancelled. The validity period for each offer is mentioned in the bonus details. So after claiming a bonus, try to stay active as soon as possible to complete the required wagering amount.
Responsible Gaming
If you feel you need a break for a while, contact lb18 support and request a cooling-off or self-exclusion. Cooling-off temporarily suspends your account for a set period. Self-exclusion arranges a longer-term break. These options are completely confidential and are provided with your mental well-being in mind.
Watch for some common signs — placing more bets to recover lost money, hiding your gambling from family or friends, betting with money meant for bills or daily expenses, being unable to stop playing. If you notice these kinds of patterns, it is important to take a break. Contact our support team or a local professional organisation for help.
Yes. lb18 values responsible gaming, so you can set daily, weekly or monthly deposit limits for yourself. Contact the support team to set these limits. Once a limit is set, there may be a waiting period before it can be changed — so that decisions are not changed on impulse.
lb18's own support team is always ready to listen to you. For mental health services or professional counselling in Bangladesh, you can also contact the National Mental Health Helpline or a local health centre. You will find detailed information and resources on our Responsible Gaming page. Remember, seeking help is a sign of courage.
Yes. The lb18 platform is for those aged 21 and above only. Age is verified at the time of registration and identity documents may be requested if needed. Creating or using an account by a minor is strictly prohibited. If a minor can access your device, it is important to take protective measures.
Deposit Questions
After logging in to lb18, go to the deposit section and select Nagad. Send a payment from your Nagad app to the Nagad number shown, then enter the transaction reference number in the form. After providing the correct details, your balance is usually updated within a few minutes. Minimum deposit is ৳200.
lb18 does not charge any additional fees on deposits. However, your bKash, Nagad or Rocket app may deduct the standard service charge applicable to transactions, as per their own policies. For bank transfers, contact your bank regarding any charges imposed by the bank.
The minimum deposit amount on lb18 by any method is ৳200. Whether by bKash, Nagad, Rocket or bank transfer — this limit is the same across all methods. Attempts to deposit a lower amount will not be processed. Depositing ৳200 or more for the first time will qualify you for the welcome bonus.
When depositing via bKash, your lb18 balance is usually updated within a few minutes. Make sure the transaction reference number is entered correctly. If it takes more than 15–20 minutes and the balance has not updated, contact support with your bKash transaction number.
Contact & Support
Yes, lb18's support team provides assistance in both Bengali and English. Full support in Bengali has been ensured keeping Bangladeshi players in mind. If you ask a question in Bengali on live chat, you will receive a reply in Bengali — no language barrier.
lb18's support service is available seven days a week, twenty-four hours a day. Whether it is night or early morning, a holiday or a working day — whenever you have a problem, you can reach out directly via live chat or email. An agent is always ready for you according to Bangladesh Standard Time (BST, UTC+6).
lb18 has two support channels. The first is live chat — after logging into the site, get instant assistance directly from the chat window. The second is email — for any detailed issue, you can write to [email protected]. Both channels are active 24/7.
Having some information ready before contacting support can speed up the resolution considerably. For example — your account username or registered phone number, the date and time the issue occurred (BST), the transaction reference or transaction number and a screenshot if possible. Providing these details will help the agent identify your issue quickly.
For lb18's email support, write to [email protected]. In the email, clearly mention your account details and a description of the issue. The team is able to respond in both Bengali and English. For urgent issues, using live chat will get you a faster resolution.
Still have questions? We're here.
If the answers above did not help, speak to us directly. Contact us via live chat or email — in Bengali.