Can I report someone for suspicious account use?

Yes. If you know that a minor is using lb18, or that someone is displaying problematic behaviour, email support@lb18.lat or let us know via live chat. All information is handled confidentially.

For ages 21+

Play responsibly at lb18

Know your limits and stay safe — lb18 is always here to support aware and protected betting.

Betting is for fun — not for stress

lb18 believes that online betting should be an entertaining experience — not a source of financial pressure or mental stress. Thousands of players across Bangladesh enjoy cricket betting, slots, and casino games on our platform every day. The safety and wellbeing of each one of them is our highest priority.

Responsible gaming is not just about following rules — it means staying aware of your own limits, seeing entertainment as entertainment, and having the courage to seek help when you need it. lb18 gives you both that awareness and the tools to act on it.

Remember: Betting is a risky activity. There are no guarantees of winning, and you should never place more bets in an attempt to recover money you have lost.

Our protection tools

lb18 provides these tools free of charge to keep you safe.

Deposit Limits

You can set your own daily, weekly, or monthly maximum deposit amount. Once the limit is reached, the system will automatically stop accepting further deposits. Lowering a limit takes effect immediately; increasing one takes 24 hours.

Time-Out Feature

Use the time-out option when you want to take a break for a few days. Temporarily suspend your account for anywhere from 1 day up to 6 weeks. During this period, login, betting, and deposits are fully paused.

Self-Exclusion

If you are experiencing long-term problems, choose self-exclusion. It closes your account for a minimum of 6 months, up to permanently. While self-exclusion is active, there is no option to reopen the account.

Betting Limits

Set your own ceiling on how much you can bet within a given period. This reduces the risk of placing impulsive bets and builds the habit of playing within a budget.

Reality Check

At regular intervals, a pop-up will remind you how long you have been playing. These small pauses help you make aware decisions and stay conscious of the time.

24/7 Support

If you ever feel that playing is getting out of control, our support team is always ready. Contact us via live chat or at [email protected] — assistance is available in both Bengali and English.

Warning signs of problem gambling

If any of the following are happening in your life, it is time to take a break and seek support.

Do not ignore these signs

Feeling a strong urge to bet again to recover money you have lost ("chasing losses")
Hiding your betting activity from family or friends
Borrowing money or using funds meant for essential expenses in order to play
Feeling restless, irritable, or moody when you are unable to bet
Neglecting work, studies, or family responsibilities to focus on playing
Repeatedly breaking your own decision to stop at a certain amount
Experiencing sleep or eating problems due to stress related to betting

If you notice these signs, contact the lb18 support team or let someone you trust know about the situation. Acknowledging the problem is the first step toward solving it.

The 21+ age policy

lb18 strictly does not allow anyone under the age of 21 to participate on the platform. Age verification is mandatory during the registration process. If there is any doubt, we may request additional identity verification at any time.

If there are minors in your household, make sure they do not have access to your account. Use a strong password and do not leave a logged-in device unattended.

Age verification is mandatory at registration
Minors attempting to open an account are strictly prohibited
lb18 reserves the right to suspend accounts in cases of suspicion
Parents are advised to use parental control tools to protect children

21+ Only

Participation on the lb18 platform is permitted only for those aged 21 or above. This is both our legal obligation and our ethical responsibility.

Your age verification is completed safely and confidentially

How to activate self-exclusion

You can protect yourself in just a few steps. lb18 has made this process as simple and smooth as possible.

Go to Account Settings

Choose the right tool

Deposit limit, time-out, or self-exclusion — activate one or more options according to your needs.

Set the duration and limits

Enter your preferred duration for a time-out and the amount for a deposit limit. For self-exclusion, choose the period.

Confirm

Confirm your decision. Self-exclusion takes effect immediately and cannot be lifted before the set period ends.

Contact Support

If you cannot find it in the settings, email [email protected] directly or let us know via live chat — we will take care of it for you.

The golden rules of safe betting

Building these habits keeps betting entertaining and in control at all times.

Always set a budget in advance — that budget is your entertainment cost, not a loss
Set winnings aside; avoid the temptation to put your winnings back into bets
Take regular breaks — do not play for hours on end without stopping
Avoid betting when drinking alcohol or when you are under mental stress

Do not bet in order to quickly recover money you have lost
Talk openly with family and friends about your betting habits
Do not bet with borrowed money or funds set aside for essential expenses
Never treat gambling as a source of income

Where to find help

If you or someone you know is struggling with a gambling problem, seeking help is not a sign of weakness — it takes courage. lb18 is committed to pointing you in the right direction.

Live Chat

lb18's live chat support is available 24 hours a day, 7 days a week. Talk in Bengali, share your concern.

Email Support

Write to [email protected]. Any request related to responsible gaming is responded to with the highest priority.

Your wellbeing is our goal. Use account settings for self-exclusion, deposit limits, or any other protection tool, or contact support directly.

Frequently Asked Questions — Responsible Gaming

Lowering a limit takes effect immediately. However, increasing a limit has a 24-hour waiting period for your protection. This rule keeps you safe from raising your limit on impulse.

During a time-out, you cannot log in, place bets, or make deposits on the lb18 platform. However, any already-approved withdrawals will continue to be processed. Once the time-out period ends, your account is restored automatically.

Your account cannot be reopened until the self-exclusion period has ended. Once it expires, you will need to contact the support team and complete a brief review process — to confirm that you are genuinely ready.

Your date of birth is collected at registration. In cases of doubt, lb18 may request a national identity card or other valid documents. The account may remain restricted until verification is complete. This information is kept fully confidential and secure.

Yes. If you know that a minor is using lb18, or that someone is displaying problematic behaviour, email [email protected] or let us know via live chat. All information is handled confidentially.

Using tools such as deposit limits or reality checks does not usually affect bonuses. However, for self-exclusion, check with the support team to find out how active bonuses and approved withdrawals will be handled.

Play responsibly —
enjoy lb18

Make aware decisions, use protection tools, and keep the experience fun and safe.

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