lb18's Privacy Policy
Here is our complete commitment and transparent explanation of how your personal information is collected, processed, and kept secure.
Introduction & Purpose of This Policy
lb18 is a safe and reliable online betting platform. We treat the privacy of our users as our highest priority. This Privacy Policy ("Policy") describes how lb18 ("we", "our", "Platform") collects, stores, uses, and protects your personal information.
By using lb18's services through our website, mobile version, or any other digital channel, you accept the terms of this Policy. We recommend that you read this Policy carefully and save a copy for your reference.
lb18 reserves the right to change this Policy. If any significant changes are made, we will notify you at your registered email address or display a notice on the Platform.
This Privacy Policy is effective from the date of the latest update to the lb18 Platform. The most recent version will always be published on this page.
This Policy applies to all registered users, visitors, and anyone who uses our services on lb18.
What Information We Collect
lb18 collects only the information necessary for the smooth operation of our services. The types of information collected are described below:
2.1 Registration & Identity Information
- Full name and date of birth
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID card or passport number (when identity verification is required)
- Address details
2.2 Financial Transaction Information
- bKash, Nagad, or Rocket account number (partial — the full number is not stored for security reasons)
- Bank account details (for processing deposits and withdrawals)
- Transaction history and amounts
- Time and method of deposits and withdrawals
2.3 Technical & Usage Information
- IP address and device identifier information
- Browser type and operating system
- Cookie and session data
- Login times and activity logs on the Platform
- Preferred language and geographic location (at country level)
2.4 Communication Information
- Records of your communications with us via live chat and email
- Details of complaints or requests
- Information provided in surveys or feedback forms
How We Use Your Information
lb18 uses the information collected only for specific, legitimate, and transparent purposes. The main purposes for which we use your information are as follows:
We use your information to create, manage, and secure your account. This information is also essential for proper identity verification and fraud prevention.
Financial information is essential for smoothly completing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers.
We use your information and communication history to provide quick and effective resolution to your questions or issues.
Information is used to prevent fraud, money laundering, and other illegal activities, and to comply with applicable laws and regulations.
Usage patterns are analyzed to improve the Platform experience, add new features, and raise service quality.
Your contact information is used to share important account updates, policy changes, and relevant notifications with you.
Data Storage & Security
lb18 applies industry-standard technical and organizational measures to ensure the security of your personal information. Our security practices are as follows:
4.1 Technical Safeguards
- SSL Encryption: All our communications are secured by SSL/TLS encryption technology, which protects your information from third-party interception during transmission.
- Data Encryption: Sensitive information stored on our systems, particularly passwords and financial details, is protected by strong encryption algorithms.
- Firewall & Intrusion Detection: Our servers are protected by advanced firewalls and intrusion detection systems.
- Two-Factor Authentication: Two-factor authentication is available as an additional security layer to protect your account.
4.2 Data Retention Period
Your personal information will be retained for as long as your account is active or as needed to provide services. Even after an account is closed, the minimum necessary information may be retained for a specified period to meet applicable legal obligations, resolve disputes, or enforce our agreements.
4.3 Data Breach Notification
If there is any risk that the security of your personal information has been compromised, lb18 will notify you and the relevant authorities in a timely manner in accordance with applicable law.
Data Sharing with Third Parties
lb18 never sells your personal information. Information may be shared with third parties only in the limited circumstances described below:
5.1 Service Providers
Necessary information may be shared with trusted partners who provide services such as payment processing, technical infrastructure, and customer support. All such partners operate under strict confidentiality agreements and may use the information received only to provide the specified service.
5.2 Legal Obligations
Information may need to be disclosed to satisfy court orders, lawful requests from law enforcement agencies, or the requirements of applicable law. In such cases, lb18 always provides only the minimum information requested.
5.3 Fraud Prevention
Relevant information may be shared with appropriate authorities to help detect and prevent money laundering, fraud, or other illegal activities.
5.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. In such cases, the new owner will be bound by the terms of this Privacy Policy.
lb18 never sells your personal information to third-party advertisers and does not share it with other organizations for marketing purposes without your consent.
Cookies & Similar Technologies
Cookies and similar technologies are used on the lb18 website and Platform. A cookie is a small data file stored on your device.
6.1 Types of Cookies We Use
- Essential Cookies: Required to maintain login sessions, ensure security, and support basic functionality. These cannot be disabled.
- Functionality Cookies: Used to remember your preferences (such as language) and provide a personalized experience.
- Analytics Cookies: Collect anonymous statistics about Platform usage to help improve our services.
6.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some Platform features to not work properly.
Your Rights & Choices
lb18 respects your control over your personal information. You have the following rights:
You can request to know what information we hold about you and receive a copy of it.
If any of your information is incorrect or incomplete, contact us to have it corrected or updated.
In certain circumstances you may request deletion of your personal information, though this may not apply where legal obligations exist.
You have the right to object to the processing of your information for specific purposes, particularly in the case of marketing communications.
You may request your information in a structured, machine-readable format.
In certain circumstances you may request that processing of your information be temporarily restricted.
To exercise any of the rights described above or for any questions about data privacy, contact us by email: [email protected]
Protection of Minors
lb18 is a platform strictly intended for persons aged 21 and above only. We do not knowingly collect any personal information from minors.
Age verification steps are taken at the time of registration. If we become aware in any way that a person under the age of 21 has registered, their account will be closed immediately and the information collected will be deleted.
If you believe that a minor is using our Platform, please contact us at [email protected].
Policy Changes & Updates
lb18 may review and update this Privacy Policy from time to time. In the event of any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A clear notice will be displayed when you log in to the Platform.
- The date of the latest update will be noted on this page.
Continued use of lb18 after any changes will be considered as your agreement to the revised Policy. If you do not agree, contact us to close your account and delete your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our dedicated support team. We provide assistance in both Bengali and English, 24/7.
Send any privacy-related requests to: [email protected]
Use our 24/7 live chat service for immediate assistance. Support is available in Bengali.
Play safely at lb18
Your privacy is our priority. Join the lb18 Platform today, secured with SSL encryption and strict security measures.